Returns & Exchanges

At mau5hop, we want you to be fully satisfied with your gear; if your purchase isn't quite right, you can return or exchange unworn items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship Your Package

Drop off your return at any authorized carrier location; be sure to keep your tracking receipt for confirmation.

4

Receive Your Refund

After our warehouse team inspects the arrival, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing